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We want you to be happy with your order. Because vaping products are consumable health products, our return rules are stricter than for other goods.

Items we cannot accept back

• Opened, used or activated disposable vapes, pods and devices.
• Products with broken seals or missing packaging.
• Change-of-mind returns of nicotine products.

Damaged, defective or wrong items

If an item arrives damaged, does not work out of the box, or is not what you ordered, contact us within 7 days of delivery. Include your order number, a short description and a photo or video. After we review it we will send a replacement of the same product or, if it is unavailable, refund the item.

Cancellations

You can cancel an order free of charge before it is out for delivery or shipped. Contact us as soon as possible.

How refunds are paid

Approved refunds go back to the original payment method. Your bank may take a few business days to show the credit.

Orders that fail age verification

If we cannot confirm that the buyer or recipient is of legal age, the order is cancelled and refunded. Delivery fees may not be refunded.

WestPeak Vape · 4641 128 Avenue NE, Calgary, AB T3N 1T5 · Contact us

This policy explains where and how WestPeak Vape delivers. You must be of legal age to order, and an adult must receive the delivery.

Free local delivery in Calgary

Delivery is free for addresses in Calgary (postal codes beginning T1X–T1Z, T2A–T2Z and T3A–T3Z). Choose Local Delivery – Calgary at checkout. We confirm your delivery window by email after you order.

Shipping within Canada

We ship to Alberta, British Columbia, Manitoba, Saskatchewan, Ontario, Newfoundland and Labrador and Yukon for a flat rate of $10 CAD per order. Delivery time depends on the carrier and your location; tracking details are emailed when your order ships.

Where we do not ship

Because of provincial and territorial rules on flavoured vaping products and online sales, we do not ship to Quebec, New Brunswick, Nova Scotia, Prince Edward Island, the Northwest Territories or Nunavut. We do not ship outside Canada.

Age verification at delivery

The person receiving the order must be of legal age and may be asked for valid government-issued photo ID. If no adult with valid ID is available, the order is returned to us. A redelivery fee may apply.

Processing

• Orders are processed on business days.
• We will contact you if an item is out of stock and offer a substitute or a refund.
• Please check your address before you place the order. Contact us right away if it is wrong — orders already out for delivery cannot be changed.
• We cannot deliver to PO boxes.

Lost or damaged parcels

If your parcel arrives damaged or does not arrive, contact us within 7 days of the expected delivery date with your order number and photos of any damage.

WestPeak Vape · 4641 128 Avenue NE, Calgary, AB T3N 1T5 · Contact us

WestPeak Vape ("we", "us") runs westpeakvape.ca from Calgary, Alberta. This policy explains what personal information we collect, why, and your choices. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act.

What we collect

• Order details — name, delivery and billing address, email, phone number and the products you buy.
• Account details — if you create an account: your login email, password (stored encrypted) and order history.
• Age confirmation — your confirmation that you are of legal age, and ID details checked at delivery when required. We do not keep copies of your ID.
• Payment — payments are handled by our payment provider. We do not store full card numbers.
• Website data — cookies needed for the cart, login and age confirmation, plus basic server logs (IP address, browser) for security. See our Cookie Policy.
• Messages — what you send through the contact form or by email.

Why we use it

• To process, deliver and support your orders.
• To confirm that buyers are of legal age.
• To answer your questions.
• To send restock or order emails you asked for. You can unsubscribe at any time.
• To meet legal, tax and accounting obligations.

We do not sell your personal information.

Who we share it with

Only the service providers needed to run the store — our web host, payment provider, delivery or shipping carrier and email service — and authorities when the law requires it.

How long we keep it

Order records are kept as long as tax and accounting laws require. Contact messages and account data are kept while they are needed and then deleted.

Your rights

You can ask to see, correct or delete your personal information, or withdraw consent for marketing emails. Contact us and we will reply within 30 days.

Security

The site uses HTTPS encryption. Access to order data is limited to people who need it.

Changes

We may update this policy. The date of the latest version is shown below.

WestPeak Vape · 4641 128 Avenue NE, Calgary, AB T3N 1T5 · Last updated: November 2026

These terms apply when you use westpeakvape.ca or buy from WestPeak Vape, an online store located at 4641 128 Avenue NE, Calgary, Alberta. By placing an order you agree to them.

1. Legal age

You must be of legal age to buy vaping products in your province and in Alberta to use this site and to place an order. We may ask for government-issued photo ID before or at delivery and may cancel any order if age cannot be confirmed.

2. Products

Our products contain nicotine, which is highly addictive. Puff counts, flavour descriptions, and ice and sweetness ratings are estimates provided to help you compare products. Product images are for illustration; packaging may change.

3. Prices and payment

Prices are in Canadian dollars. Applicable taxes and delivery fees are shown at checkout. We may correct pricing errors and cancel affected orders with a full refund.

4. Orders

An order is accepted when we confirm it by email. We may refuse or cancel an order, for example if an item is out of stock, the address is outside our delivery area, or we suspect a sale to a minor or for resale.

5. Delivery

Delivery and shipping are described in our Shipping Policy. We do not ship to provinces or territories where the sale is restricted.

6. Returns and warranty

See our Refund Policy and Warranty.

7. Personal use only

Products are sold for personal use by adults and not for resale.

8. Liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for it.

9. Governing law

These terms are governed by the laws of Alberta and the federal laws of Canada that apply there.

10. Changes

We may update these terms. The version on this page when you place an order applies to that order.

WestPeak Vape · 4641 128 Avenue NE, Calgary, AB T3N 1T5 · Contact us