Warranty

All products sold by WestPeak Vape are new and authentic. This page explains what to do if a device does not work.

Dead on arrival (DOA)

If a disposable, pod or device does not work when you first use it, contact us within 7 days of delivery. Keep the product and its packaging. We will replace it with the same product, or refund it if it is no longer available.

Manufacturer warranty

Rechargeable devices and batteries (for example Oxbar Maglink, Ripper X and STLTH Loop Max batteries) may also be covered by the manufacturer’s own warranty. We can help you contact the manufacturer.

What is not covered

• A disposable or pod that has run out of e-liquid or battery during normal use.
• Damage from drops, water, heat, or opening the device.
• Leaking caused by storing the device in a hot car or in direct sun.
• Puff counts lower than the advertised maximum — puff counts are manufacturer estimates.

Battery safety

Charge rechargeable devices with a suitable cable, do not leave them charging unattended, and stop using any device that gets very hot, swells or is damaged. Dispose of used vapes at a household hazardous waste or battery drop-off, not in household garbage.

WestPeak Vape · 4641 128 Avenue NE, Calgary, AB T3N 1T5 · Contact us