Refund Policy

We want you to be happy with your order. Because vaping products are consumable health products, our return rules are stricter than for other goods.

Items we cannot accept back

• Opened, used or activated disposable vapes, pods and devices.
• Products with broken seals or missing packaging.
• Change-of-mind returns of nicotine products.

Damaged, defective or wrong items

If an item arrives damaged, does not work out of the box, or is not what you ordered, contact us within 7 days of delivery. Include your order number, a short description and a photo or video. After we review it we will send a replacement of the same product or, if it is unavailable, refund the item.

Cancellations

You can cancel an order free of charge before it is out for delivery or shipped. Contact us as soon as possible.

How refunds are paid

Approved refunds go back to the original payment method. Your bank may take a few business days to show the credit.

Orders that fail age verification

If we cannot confirm that the buyer or recipient is of legal age, the order is cancelled and refunded. Delivery fees may not be refunded.

WestPeak Vape · 4641 128 Avenue NE, Calgary, AB T3N 1T5 · Contact us